Any claims for misprinted/damaged/defective items must be submitted within 30 days of receipt of the product. For packages lost in transit, all claims must be submitted no later than 30 days from the expected delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice a problem with the products or anything else on the order, send a problem report .

When we receive a returned shipment, you will be sent an automated e-mail notification. Unclaimed returns are donated to charity after 30 days. If the viraledesign.com facility is not used as your return address, you will become responsible for any returned shipments you receive.

Incorrect Address - If you or your end customer provides an address deemed insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we confirm an updated address with you (if and as applicable).

Unclaimed - Shipments that are unclaimed are returned to our facility and you will be responsible for the cost of a reshipment to yourself or your end customer (if applicable).

If you have not registered an account at viraledesign.com and added a billing method, you hereby agree that all orders returned due to incorrect shipping address or failure to request shipment will not be available for reshipment and will be donated to charity at your expense (without us issuing a refund).

Virale design does not accept returns of sealed merchandise, such as but not limited to face masks, that are not eligible for return due to health or hygiene reasons. You hereby agree that all returned orders with face masks will not be available for reshipment and will be discarded.

Returned by Customer -It is best to advise your end customers to contact you before returning any product. Except for customers residing in Brazil, we do not refund orders for buyer's remorse. Returns of products, face masks and size changes must be offered at your expense and discretion. If you choose to accept returns or offer size changes to your end customers, you will need to place a new order at your expense for a face mask or a different size product. Customers who reside in Brazil and regret a purchase must contact our Customer Service Department and express their desire to return the item within 7 consecutive days of receipt, providing a photo of the item. The return request will be evaluated to see if the product has been used or destroyed, even if partial. In such cases, a refund will not be possible.

Notification for EU consumers: Pursuant to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of October 25, 2011 on consumer rights, the right of withdrawal cannot be provided for:

1. the supply of goods made to the consumer's specifications or clearly personalized;
2. sealed goods that have been opened after delivery and therefore not suitable for return for hygienic or health protection reasons,

therefore Virale design reserves the right to refuse returns at its sole discretion.

This Policy shall be governed by and construed in accordance with the English language, regardless of any translations made for any purpose.

For more information about returns, please read our FAQ .

Translated with www.DeepL.com/Translator (free version)